ALEMDAR FOOD ยท v2026-08-21.1
Cancellation and Refund Policy
Cancellation depends on the preparation stage and the configured operating policy. This page does not create an unconditional rule for prepared or perishable food.
Last updated: 21.08.2026Before preparation
Customers may submit a request from the order screen. By default, a pending order can be cancelled automatically; a confirmed order may require a restaurant decision. Request time, reason, decision and actor are recorded.
After preparation or dispatch
At Preparing, cancellation is subject to acceptance; it is normally restricted once Ready or Out for delivery. Administrators can adapt these rules centrally to operations and applicable law, and the effective rule is shown to the customer.
Non-conformity or non-performance
Cancellation limits do not prevent a complaint about a missing, non-conforming or undelivered order. The restaurant reviews the facts and offers the remedy required by mandatory rules, such as correction, replacement or cancellation where applicable, and records the outcome.
Refunds
No online payment occurs. Before collection there is therefore no card transaction to refund. If money already collected on delivery must be returned, method and timing are coordinated with the customer under applicable law and accounting practice.